Our impact

Why ESG matters to us

For People. For Planet. For Good.

We’re a charity that creates jobs and training for people with disability.
Through our social enterprises, we extend the life of goods, support reuse and reduce what ends up in landfill.
We operate with care, transparency and integrity. That’s what doing good looks like.

Our approach to Environmental, Social and Governance (ESG) practice is values-driven.
It goes beyond compliance or reporting, it’s how we work every day to make a lasting impact.
We’ve aligned our goals with the UN Sustainable Development Goals and endorsed leading sustainability frameworks.

Environmental

Turning donations into impact through circular solutions

We process over 6 million kilograms of goods every year.
Most are reused or recycled. Some are transformed into new products.
Our goal is to reduce what goes to landfill and increase local reuse and value.

We’re building a smarter system for resource recovery and our targets are clear:

• Reduce landfill to 15% of donated materials by 2026–27
• Cut exports of unsold items to 20%
• Achieve net zero emissions by 2040

By giving pre-loved goods a second life, we help reduce emissions by around 23,000 tonnes of CO₂ each year. That’s like planting 920,000 trees! This figure includes emissions avoided by reducing the need to produce new clothing and household items, as well as preventing emissions from landfill by keeping these goods in use.

We’ve developed a Resource Recovery Plan to guide our actions.
We’re scaling up practical, local solutions like:

• Ragging cotton into cleaning cloths
• Shredding polyester textiles for use in furniture and insulation
• Repairing and reselling high-value items
• Expanding sorting, washing and recycling
• Partnering with exporters to give quality goods a second life overseas

We only work with export partners who meet strict environmental and ethical standards.
Our approach is accredited by Charitable Reuse Australia’s Clothing Reuse Export Accreditation, which recognises safe, traceable and responsible reuse practices.

At the same time, we’re growing local sales to reduce what needs to be exported.
We’re also investing in solar power and low-emissions transport.
Since joining the Containers for Change scheme, we have processed more than 185 million containers!

Our work creates jobs, reduces emissions, and helps drive WA’s circular economy forward.

Discover more about our circular economy efforts

Social

Creating inclusive jobs and building skills for the future

Our purpose is clear. We create jobs and training for people with disability. We have a vision to transform workplaces and society through disability employment.
We provide real work, training and support across retail, logistics, warehousing, property care and office roles.

More than 50% of our workforce is made up of people with disability.
We help people grow their confidence, independence and career options.
When someone is ready to transition into open employment, we support that next step.

We also share our knowledge more broadly.
We deliver disability awareness training to businesses and build partnerships that support access and inclusion.
Our Lived Experience Advisory Committee helps guide our work and ensure our practices reflect the voices of people with disability.

We are certified by Social Traders, recognising our commitment to social outcomes and inclusive employment.

Governance

Leading with integrity, transparency and purpose

We are a not-for-profit charity and social enterprise.
Every dollar earned is reinvested to create impact for people and communities.

Our approach to governance is strong and measurable.
The Board has endorsed ESG targets and oversees performance across key areas:

• Financial sustainability, with an operating margin above 1.5%
• Net zero emissions by 2040
• Zero tolerance for corruption and bribery
• Compliance with legal and sector-specific requirements
• Independent Board with lived experience, accountability and ethical conduct
• Transparent reporting with the support of external auditors
• Internal team dedicated to ensuring Quality and Safeguarding

We are committed to continuous improvement.
Our governance framework supports fair procurement, stakeholder engagement and responsible investment.

Our Impact

The good we do

• Over 6 million kilograms of goods processed annually, with 80% returned to the circular economy
• Employment for people with disability isn’t an initiative. It’s who we are. Around half our workforce identify as having a disability.
• 38 Containers for Change sites across WA
• Thousands of customers choosing pre-loved every week
• Hundreds of supporters working with us to drive change
• ESG aligned with UN Sustainable Development Goals and industry certifications

Be Part of the Good

You can support ESG in action:

Donate. Shop. Recycle. Partner.
Back inclusive employment. Choose pre-loved. Reduce what goes to landfill.

Together, we can do more good for people and the planet.